Technical Support

Expert Support for Every Step of Your Research

When you choose CGT Global, you're not just purchasing starting materials — you're gaining a reliable scientific partner. Our technical support team works closely with researchers and clinical teams to help navigate challenges, accelerate workflows, and ensure consistent results. We know your work is complex and time-sensitive, so we make support simple, fast, and deeply informed by experience.

You’ll always hear from someone with scientific expertise — not just a ticketing system. Most inquiries are answered within one business day, often within hours. Whether you’re troubleshooting an assay, interpreting flow data, or verifying product specifications, we respond with clarity, not canned replies.

Our team brings more than 15 years of experience in immune cell isolation, GMP workflows, donor matching, cryopreservation, and mouse model optimization. That means we don’t just provide answers — we help refine protocols and anticipate downstream issues.

Support doesn’t end after shipment. If questions arise after delivery — thawing guidance, cell recovery, data review — we stay involved until you're confident in your results. And if something doesn’t meet expectations, we’ll make it right, fast.

Our goal is simple: make your research easier, more predictable, and better supported at every stage.